From time to time, a customer may not receive a notification. This article will walk you through how to resend a notification to your customer. 

What's in this article

How to resend a notification
Limitations on resending notifications

How to resend customer notifications

Step 1: Navigate to the customer's account in the Merchant Portal.


Step 2: Click on the Action button in the upper-righthand corner. 

Step 3: Click Resend Notification 

Step 4: From the drop-down list, select the notification to be resent.

Back to top

Limitations on resending notifications

There are some limitations when resending notifications to customers.

  • The only notifications that can be resent are ones that have been previously sent to a customer.
  • Notifications can only be resent to the original email on file for the customer. They cannot be resent to a different email address. 

Back to top