From time to time, a customer may not receive a notification. This article will walk you through how to resend a notification to your customer.
What's in this article
How to resend customer notifications
Step 1: Navigate to the customer's account in the Merchant Portal.
Step 2: Click on the Action button in the upper-righthand corner.
Step 3: Click Resend Notification
Step 4: From the drop-down list, select the notification to be resent.
Limitations on resending notifications
There are some limitations when resending notifications to customers.
- The only notifications that can be resent are ones that have been previously sent to a customer.
- Notifications can only be resent to the original email on file for the customer. They cannot be resent to a different email address.