In most cases, the person who will best be able to help you with your subscription is the seller from whom you purchased.

How to contact a seller on Cratejoy

Each Cratejoy Marketplace listing has a "Contact Seller" button toward the bottom of the page, which can be used to send an email to that seller.

You can also navigate to the My Subscriptions page, where each of your subscriptions will have a corresponding Contact Seller button.