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  • Buyer Help

    Buyer & Recipient Help

    Get help with a purhcase you made or gift you were given!
  • Agent Guide

    Subscriber Guides

    Check out our list of common questions from our buyers.
  • Automation

    Seller Guides

    Find walkthoughs and answers to all your questions about selling on Cratejoy.
  • Buyer Help

    Seller Help

    Get help with your Store or Cratejoy Account!

Subscriber Frequently Asked Questions

How does shipping work for subscription products? >
How can I track my package? >
How do I change my shipping address? >
How do I update my billing information? >
How do I contact the seller for assistance? >

Recent platform updates

Visit updates.cratejoy.com for the latest news and updates from Cratejoy >

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Subscriber Support

Updating Your Account Details 8
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