Support

Need help setting up Per Product Listings? Click here to create a support ticket. 

Cratejoy is upgrading the way your Marketplace listings work. With our new Per Product Listing feature, you will be able to create multiple Marketplace listings — all from one Seller account. 

We’ve compiled some frequently asked questions to help as you prepare to transition from per store listing (one listing per store) to per product listings (one listing per product). 

Q: Can I stay on my Store Level Listing? 

A: No, all sellers will need to configure their Product Listings the way they wish. On or after September 30th, 2021: stores that have not enabled Product Listings may have a Product Listing automatically created for them using the content from their current Store Listing representing only their first listed, default product. 

Note: We’ll be adding more FAQs to this list so please check back periodically for new information. 

Q: I want to offer different subscription terms for a product (monthly, bi-monthly, quarterly, etc,.) on the same listing. Is it possible to have different terms on one listing? 

A: No, it is not possible to have different types of terms on the same listing currently on Per-Product Listings. 

For the time being we ask that you create a separate product listing in order to offer more than one type of term. We understand that these listings will appear very similar (which we do not encourage), but until offering more than one type of term is available on Per-Product Listings this will be allowed. 

Example: You offer a fishing tackle box and want to sell a monthly term box (month-to-month, 3 month prepay, & 6 month prepay. All of these boxes are shipped monthly) and a bi-monthly term box (4 month prepay [2 boxes total] & 6 month prepay [3 boxes total]. All of these boxes will ship every other month). 

The monthly term box will be on one listing with a monthly subscription term configuration. The bi-monthly term box will be on a second listing with a bi-monthly subscription term configuration.

Q: What happens to the reviews/star ratings on my store listing when I switch to Per Product Listings? 

A: All verified reviews/star ratings will be assigned to the product the review was originally created for.
[Example: you sell 3 products (A,B, & C) and a customer purchases product B and leaves a review/star rating.

Q: I have several products that are different versions of a base product. Should I make a listing for each product? 

A: No, each listing should be unique to a different product. Having more than one listing for the same product is confusing for your customers and may cause reduced sales. 

For products that share the same contents, but are offered on a different subscription term period, you may submit additional Product Listings. For products that are variations of the content, we encourage sellers to use Variant Pricing to consolidate their catalog on Cratejoy to provide the clearest experience to their buyers. 

Q: Should I use Per Product Listings or Variant Pricing (or both) for my store? 

A: If you have more than one idea for a great subscription box, use Per Product Listings to separate out your offerings to increase your sales. 

If you have a subscription box that offers different versions of the same box ( customizable by size, flavor, color, etc.,) to your customers then use Variant Pricing. 

You can use Per Product Listings & Variant Pricing at the same time. 

Each Per Product Listing listing should:

• have a unique description, images, and product
• target a specific buyer

Example of a store using Per-Product Listings: 

A store that sells a fishing gear subscription box and a coffee subscription box. Both of these boxes are sold on separate listings.

Example of a store using Variant Pricing: 

A store that sells a 10lb coffee subscription box and a 5lb coffee subscription using Variant Pricing with both options on the same listing.

Example of a store using Per-Product Listings AND Variant Pricing: 

A store that sells a coffee subscription box and a tea subscription box. Each have their own listing and each uses Variant Pricing to offer different sizes & flavors (at different price points) to their customers. 

Scenarios to help you determine what is best for your store: 

• Do the products have different buyer demographics? 
  • If yes, create separate products and create a listing for each
    • Example: sticker box for adults, sticker box for kids
      • One gets marketed to adults and the other gets marketed to parents of young children
  • If no, create variants on one product. Create one listing for that product
    • Example: food-sticker themed box and summer-themed sticker box
• Are the products fundamentally the same? 
  • If yes, create variants on one product. Create one listing for that product 
    • Example: coffee subscription box with a 6lb bag and a 12lb bag 
  • If no, create separate products and create a listing for each
    • Example: coffee subscription box and tea subscription box
• Could the products share the same title, description, and pictures?
  • If yes, create variants on one product. Create one listing for that product 
  • If no, create separate products and create a listing for each
• Do the products vary only in a few, specific ways that do not alter the core essence and nature of the box?
  • If yes, create variants on one product. Create one listing for that product 
    • Example: nail polish color, shirt size, candle scent, etc,.
• Are you offering large and mini version of the same box?
  • If yes, create variants on one product and create a listing for that product. 
    • Example: A “Deluxe” box that has a full range of items and a “Basic” box that has a limited selection of the “Deluxe” box range

Q: How do I switch my store from the Per Store listing to Product Listings?

A: Read this article about how to create product listings and/ or watch this walk-through video. 

Q: I created product listings, but cannot find the "Enable Product Listings" button. What should I do? 

A: Check to make sure that you have created a product listing for your default Product. 

Your default Product is the first product in your list on the “Product” tab if you’ve set the order of that list. If you haven’t set your products order in that list, your default product will be the first visible product. You must create a listing for your default product and have it approved by Cratejoy in order to enable Product Listings. 

Q: What’s the difference between “Products” & “Product Listings”? 

A: On the “Products” tab you will enter specifics about your subscription product: pricing terms, shipping schedule, inventory amounts, and details about your subscription. 

(Important note: your product name will be the name on your customer-facing listing.)

On the “Product Listings” tab you will customize all aspects of your customer-facing listing: description, photos, shipping information, search terms, box showcases, and applicable coupons.

Q: My Seller Portal shows “Listing” & “Product Listings” tabs. Why do I have both? 

A: If you have both of those tabs that means you haven’t switched over to Product Listings, but you can configure your Product Listings before making the switch. To make the switch you will need to create a listing for at least your default product and have it approved by Cratejoy. 

When all of your Product Listings are submitted and at least your default product has been approved by Cratejoy, a button that says “Enable Product Listings” will appear on the Product Listings home page. Clicking this button will permanently switch your store from the store listing to product listings. 

Q: I set up a listing, but it's not showing up. What happened? 

A: Check your product's visibility. If the product is hidden then it will not show up. (You can unhide the product by going into the product page and toggling the switch on the right side of the screen.) 

Related Links: Creating Product Listings | Product Listing Changes