Customers

Issuing a Refund to a Customer
Please note, to ensure both your Cratejoy and payment processor transaction fees are properly refunded, you must issue the refund within your Cratejoy Merch...
Mon, 1 Apr, 2019 at 6:46 PM
Logging in as a Customer
Sometimes it's helpful to login as a customer to help them update their information. It's super easy to accomplish this! First step is to login ...
Mon, 1 Apr, 2019 at 6:46 PM
Reactivating a Subscription as a Customer
Reactivating a cancelled subscription is now very easy for your customers to do on their own. They will first need to log into their account on your store, ...
Mon, 1 Apr, 2019 at 6:46 PM
Removing Customer Data
You may write in to Cratejoy Support with any requests to remove customer data. Please be sure to write in from an authorized email address on your merchant...
Tue, 28 Jan, 2020 at 2:18 PM
Resending Notifications
My customer is telling me that they didn't receive the email notification that was sent... how do I resend a customer notification? Navigate to...
Mon, 1 Apr, 2019 at 6:47 PM
Updating a Customer's Email Address
This article will guide you on how to update your Cratejoy customer's email address in two easy steps! 1. Find the customer account and login as th...
Mon, 1 Apr, 2019 at 6:47 PM
Viewing Failed Checkouts
From the merchant portal, choose Analytics from the navigation menu, and Errors from the dropdown menu. View Failed Checkouts Click on the filter...
Mon, 1 Apr, 2019 at 6:47 PM
New Order Export
This updated export tool allows you to view order data in a more organized way, so you can better analyze trends and grow your sales. What’s more, it also i...
Wed, 6 Nov, 2019 at 5:37 PM