Customers

Reactivating a Subscription as a Customer
Reactivating a cancelled subscription is now very easy for your customers to do on their own. They will first need to log into their account on your store, ...
Fri, 29 Oct, 2021 at 12:17 PM
Removing Customer Data
You may write in to Cratejoy Support with any requests to remove customer data. Please be sure to write in from an authorized email address on your merchant...
Tue, 28 Jan, 2020 at 2:18 PM
How to Resend Notifications
From time to time, a customer may not receive a notification. This article will walk you through how to resend a notification to your customer.  What...
Mon, 16 Mar, 2020 at 3:46 PM
Updating a Customer's Email Address
This article will guide you on how to update your Cratejoy customer's email address in two easy steps! 1. Find the customer account and login as them...
Fri, 29 Oct, 2021 at 12:17 PM
Viewing Failed Checkouts
From the merchant portal, choose Analytics from the navigation menu, and Errors from the dropdown menu. View Failed Checkouts Click on the filter for...
Fri, 29 Oct, 2021 at 12:18 PM
New Order Export
This updated export tool allows you to view order data in a more organized way, so you can better analyze trends and grow your sales. What’s more, it also i...
Fri, 29 Oct, 2021 at 12:18 PM
How to Communicate with Customers
This article goes over how to export customer contact information as well as some third-party solutions for communication. Information can be used to email ...
Mon, 11 Oct, 2021 at 4:35 PM
How to Add a Customer
This guide will walk you through on how to add a customer in your seller portal.  Step 1: Click on Customer Tab  The customer tab is where you can find ...
Thu, 15 Oct, 2020 at 4:00 PM