Managing Your Subscription

Viewing Billing Renewal Dates for Your Subscriptions
Each seller on Cratejoy has their own shipping and billing schedule for their shipments. To find out when your next renewal billing date will process for yo...
Thu, 28 Oct, 2021 at 3:20 PM
Getting Help With Your Subscription
In this article: What is the difference between the seller and Cratejoy? When should I contact a seller directly? When should I contact Cratejoy Support?...
Fri, 29 Apr, 2022 at 10:18 AM
Finding Tracking Information for Your Order
Once your Cratejoy marketplace purchase has been shipped by the seller, you can track it within your Cratejoy account. Please note each seller handles their...
Fri, 22 Oct, 2021 at 3:21 PM
Locating Subscriptions You Purchased as a Gift
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select O...
Mon, 9 May, 2022 at 11:52 AM
Finding Subscriptions On Your Marketplace Account
How do you access different types of subscriptions in your Marketplace Account? Log in to your account at Cratejoy.com and follow the steps below to find t...
Wed, 20 Oct, 2021 at 2:00 PM
Reactivating Your Subscription
If you previously cancelled your subscription and would like to reactivate it, log in to Cratejoy.com and follow these simple steps. Head to Subscriptio...
Fri, 27 Aug, 2021 at 1:18 PM
Getting a Receipt For Your Subscription
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select ...
Fri, 22 Oct, 2021 at 3:23 PM
Getting a Refund For Your Marketplace Order
If you need a refund within 24 hours of making your purchase, you can automatically receive one as long as your order has not yet shipped.     1. Select...
Fri, 29 Apr, 2022 at 10:03 AM
Damaged, Duplicate or Defective Items
If you receive damaged, duplicate or defective items, the seller is the best point of contact to handle your concern quickly. Since each merchant ships thei...
Wed, 15 Sep, 2021 at 4:43 PM
Postponing or Pausing Your Subscription
If you need to pause or postpone your subscription for any reason, the seller who fulfills and ships the order is the best point of contact to handle your c...
Wed, 27 Oct, 2021 at 9:11 AM