This guide will walk you through what happens when you submit your Cratejoy Marketplace Listing for approval, including reasons why it may have been rejected. Check out the Getting Featured on Cratejoy-Checklist.


Congratulations! You're almost ready to submit changes that will show up on the Cratejoy Marketplace. 

Your listing will not be approved until you connect a payment processor and upgrade your store here


What will happen when you submit this Marketplace Listing?

  • A Cratejoy Admin will review your listing
  • If the admin approves your listing, your listing will be posted on the Cratejoy Marketplace!
  • If the admin has some feedback, he will leave it for you on your Marketplace Edit Page so you can come back and make the changes
  • The typical approval process can take 2-4 business days.

What do these statuses mean?

  • Pending Approval - you've submitted your listing for review and you have no live listing on the Marketplace)
  • Pending Revisions - you've submitted your listing for review with a currently live listing on the Marketplace (which will stay live until the new one gets approved)
  • Live - you have an existing live Marketplace listing (any changes will need to get submitted and approved)
  • Rejected - you do not have an existing Marketplace listing and your submitted listing needs some changes before it will be approved
  • Edits Rejected - you have an existing Marketplace listing and your submitted listing needs further edits before it will be approved

Why Was My Listing Rejected? 

We check each merchant's marketplace listing for quality before letting it go live. If your marketplace listing was rejected, you will have received an email with one or more of the following reasons. 


Photo Quality

Your photos are grainy, blurry, or low resolution, which can result in subpar customer experience. Merchants with clear and well-lit images provide the best customer experience and get the most sales. For more direction, please visit this blog article.


Photo Quantity

Please include at least 8-10 high-quality photos of actual products, packaging, and customers interacting with the box. Merchants who follow this guidance tend to get the most sales. For more direction, please visit this blog article.


Shipping Description

The shipping information you provided does not meet our quality standards. Merchants who provide clear and complete shipping information dramatically increase their chances of getting more sales and loyal subscribers. Please describe your shipping schedule using either of these formats:

  • “Your box will ship on the [DATE] of every month. Please order by the [DATE] to get the current box.”
  • “Your first box will ship on the [DATE] of the month. Please order by the [DATE] to get the current box. For existing subscribers, we ship on the [DATE] of every month.”

Photo Text

Please limit the use of text overlays to the following scenarios:

  1. One image which displays your company name or logo (please note that URLs are still not permitted)
  2. Text overlays that describe which box or variant the picture represents.

For more direction, please visit this blog article.


Stock Photos

Please do not use stock images. Any images that include watermarks or are found to belong to other parties will be rejected. For more direction, please visit this blog article.


Prelaunch

Currently, we don't support prelaunch on the Marketplace. However, if you put your store in sold-out mode, it will enable potential customers to submit their email address and they will be notified when you go live. For more direction, please visit  this blog article.


Presale

Currently, we don’t support presale on the Marketplace. However, if you put your store in sold-out mode, it will enable potential customers to submit their email address and they will be notified when you go live. For more direction, please visit  this blog article.


Non-physical Products

Currently, we don’t support digital or other non-physical goods on the Marketplace.


No Product

There is no subscription product associated with your listing. Please create a product, and we'll be happy to re-evaluate your listing.

 

Brief Description and Main Headline

The brief description or main headline you provided doesn’t meet our quality standards. A well-crafted description headline should include:

  • Highlights of your main selling point(s) or your brand slogan

 

Description headlines cannot include:

  • Language about being voted or chosen as a best box unless the source is also included in the headline (i.e. “Voted best box for women!” would not be approved but “Voted best box for women in Glamour Magazine” would be approved”)
  • Emojis or special characters (i.e. Subscribers Screen_Shot_2018-11-01_at_4.01.37_PM.png our box!)
  • URLs
  • Email addresses
  • Social Media handles


Merchants with clear descriptions and main headlines increase their chances of getting more sales. GlobeIn and TheraBox are examples with effective descriptions.


Features

The list of features you provided doesn’t meet our quality standards. A good list includes:

  • Max 5 bullet points
  • Unique selling points about your box
  • Number and type of products
  • Free shipping, if any
  • Retail value of the box, if applicable
  • Number of different subscription box options, if more than one
  • How often your box ships, if not monthly (i.e. quarterly, bi-monthly etc.)


Merchants with a good feature list increase their chances of getting more sales.


GlobeIn and TheraBox are examples with effective features.


Coupon Text

Your discount text is confusing to users. Merchants with clear discounts increase their chances of getting more sales. Please update the discount text.


Coupon Settings

Your coupon settings do not match the discount text. Merchants with clear discounts increase their chances of getting more sales. Please update the coupon to match the discount.


Shipping Issues

Your shipping schedule does not match your product settings. Merchants who provide clear and complete shipping information dramatically increase their chances of getting more sales and loyal subscribers. For more direction, please visit https://bit.ly/2jp7Pzv.


External Links

External URLs, watermarks, email addresses or text directing consumers to external pages are not allowed. You can add links using only the space provided on the “Social” tab.


Multiple Submissions

It seems like you have submitted multiple listings for the same product. Please contact our merchant success team at [email protected] to discuss your listing.


English Language

Currently, we require all listing pages to be in English.


Related Links: How to Create a Successful Marketplace Listing | How to Upgrade Your Cratejoy Store