Settings

Setting up SPF Authentication
Most Internet Service Providers (ISPs), like Google, Yahoo, and Microsoft, use SPF authentication as a way to scan incoming emails for spam or spoofed addre...
Mon, 1 Apr, 2019 at 6:47 PM
Setting up your Custom Domain with Google Domains
If you purchased your custom domain through Google Domains you can follow these instructions to configure your domain for use with Cratejoy. Note: Running...
Mon, 1 Apr, 2019 at 6:47 PM
Setting up your Custom Domain with Namecheap
If you purchased your custom domain through GoDaddy you can follow these instructions. Note: Running into problems? Checkout our FAQ here. This guide wi...
Mon, 1 Apr, 2019 at 6:47 PM
Sold Out Mode
If you happen to find yourself in the enviable position of having sold too many subscription boxes, you can temporarily disable selling more subscriptions s...
Mon, 1 Apr, 2019 at 6:47 PM
Supported Browsers
Cratejoy supports all modern browsers, including: Chrome Firefox Safari for Mac 10+ Safari for iOS 9+ Opera
Mon, 1 Apr, 2019 at 6:47 PM
Testing Store Changes
We recommend you make a copy of your design any time you're going to make sweeping changes to the look and feel of your store. To make a copy of your...
Mon, 1 Apr, 2019 at 6:47 PM
Troubleshooting Email Delivery Issues
If your customer says that they aren't receiving emails, the first step is double-check that the email failed to send. If you navigate to the Notific...
Mon, 1 Apr, 2019 at 6:47 PM
Troubleshooting Past Due Merchant Billing
If you recently received an email from Cratejoy with the subject line "Your Cratejoy Subscription is expiring!" then this document lines out what ...
Mon, 1 Apr, 2019 at 6:47 PM
Turning on Sales Tax
Sellers can use the tax settings in the Seller Portal to enable automatic tax calculation and to add the applicable tax onto the amount that customers are c...
Mon, 1 Apr, 2019 at 6:47 PM
USPS Package Sizes
Our postage label provider maintains a convenient list of the various package type restrictions, copied below: Predefined Package Name Dimensions Wei...
Mon, 1 Apr, 2019 at 6:47 PM