Settings

Setting up SPF Authentication
Most Internet Service Providers (ISPs), like Google, Yahoo, and Microsoft, use SPF authentication as a way to scan incoming emails for spam or spoofed addre...
Mon, 1 Apr, 2019 at 6:47 PM
Sold Out Mode
If you happen to find yourself in the enviable position of having sold too many subscription boxes, you can temporarily disable selling more subscriptions s...
Mon, 1 Apr, 2019 at 6:47 PM
Supported Browsers
Cratejoy supports all modern browsers, including: Chrome Firefox Safari for Mac 10+ Safari for iOS 9+ Opera
Mon, 1 Apr, 2019 at 6:47 PM
Testing Store Changes
We recommend you make a copy of your design any time you're going to make sweeping changes to the look and feel of your store. To make a copy of your...
Mon, 1 Apr, 2019 at 6:47 PM
Troubleshooting Email Delivery Issues
If your customer says that they aren't receiving emails, the first step is double-check that the email failed to send. If you navigate to the Notifica...
Wed, 29 Jan, 2020 at 9:53 AM
Troubleshooting Past Due Merchant Billing
If you recently received an email from Cratejoy with the subject line "Your Cratejoy Subscription is expiring!" then this document lines out what ...
Wed, 29 Jan, 2020 at 9:57 AM
Turning on Sales Tax
Sellers can use the tax settings in the Seller Portal to enable automatic tax calculation and to add the applicable tax onto the amount that customers are c...
Mon, 1 Apr, 2019 at 6:47 PM
USPS Package Sizes
Our postage label provider maintains a convenient list of the various package type restrictions, copied below: Predefined Package Name Dimensions Wei...
Mon, 1 Apr, 2019 at 6:47 PM
Why does .cratejoy.com appear in my store's URL?
At Cratejoy, we want to make sure that both your data and your customer's data remains safe and secure from prying eyes. In order to help protect this ...
Mon, 1 Apr, 2019 at 6:47 PM
Disabling & Enabling Automatic Renewals
This article will explain how to disable automatic renewals for your Cratejoy subscription products.  How to Disable Renewals To disable renewals,...
Thu, 12 Sep, 2019 at 2:31 PM