Subscriptions
Cratejoy Merchant Support articles about Subscriptions.
The gift recipient is the person for whom the gift was purchased. The gift sender is the person who purchased the gift. We're currently testing out a n...
Thu, 28 Oct, 2021 at 6:36 PM
What can the Charge Immediately Button be used for? Merchants can use the Charge Immediately Button for subscriptions that are "Active" or "...
Thu, 28 Oct, 2021 at 6:37 PM
Go to Subscriptions From the merchant portal, choose Subscriptions from the navigation menu. Find the Subscription to View Either scroll through the...
Thu, 28 Oct, 2021 at 6:38 PM
Gifting 1.0 does not work on the Marketplace. Wondering what the difference is between gifting 1.0 and 3.1? Here's a handy table outlining the features...
Thu, 28 Oct, 2021 at 6:38 PM
This article will guide you on how to reactivate a canceled subscription in Cratejoy as a seller. On the subscription page, click on the gray Action butto...
Wed, 29 Jan, 2020 at 10:18 AM
Dunning helps sellers avoid passive churn and win back subscribers. This feature allows sellers to attempt to renew subscribers that are set to "Pas...
Mon, 9 Oct, 2023 at 9:48 AM
Upload Renewal Dates, Skips, Cancellations… changes many subscriptions from one CSV file: move a renewal to a new date, skip the next renewal, or cancel. Be...
Sun, 18 Oct, 2026 at 9:07 AM
In step 2 of an upload, Every row checked, we check each row of your file against its subscription as it is now. Each row lands in one group, Ready, Wait, N...
Sun, 18 Oct, 2026 at 9:07 AM
Once you apply an upload, its page shows what happened to each row of your file: moved, skipped, cancelled, or left out and why. From there you can download...
Sun, 18 Oct, 2026 at 9:07 AM