Subscriptions
Cratejoy Merchant Support articles about Subscriptions.
The Cratejoy Risk Analysis feature lowers your risk of fulfilling fraudulent transactions. If a customer is flagged that doesn't necessarily mean it is ...
Thu, 28 Oct, 2021 at 6:34 PM
With our new changes to Gifting, you can now have a Gift Sender include a Gift Recipient's address & full name, along with the gift message that you...
Thu, 28 Oct, 2021 at 6:34 PM
As of July 2022, Cratejoy has updated our payment processing on the Marketplace. Learn more about Cratejoy Payments here. If you refund a subscriber the ...
Tue, 28 Feb, 2023 at 9:34 AM
This article will walk you through the move shipment, move renewal date, and edit gift message tools within the merchant portal. Move Shipment Tool Go in...
Thu, 21 Oct, 2021 at 4:48 PM
There are a variety of reasons why a subscriber may need to be moved to a new subscription product. This guide will walk you through on how to adjust indivi...
Thu, 28 Oct, 2021 at 6:35 PM
Placing a test order is a great way to test your website's checkout and also to test different functions in your account without affective actual custom...
Wed, 12 Feb, 2020 at 2:06 PM
End Subscribers are able renew expired gifts by navigating to their account page. The login page for your site can typically be found on the main landing p...
Thu, 28 Oct, 2021 at 6:36 PM
The Subscription Export gives you information about your subscriptions. The number by the field corresponds to what column # has that information. Tip: To ...
Tue, 5 Jan, 2021 at 12:43 PM
The gift recipient is the person for whom the gift was purchased. The gift sender is the person who purchased the gift. We're currently testing out a n...
Thu, 28 Oct, 2021 at 6:36 PM
What can the Charge Immediately Button be used for? Merchants can use the Charge Immediately Button for subscriptions that are "Active" or "...
Thu, 28 Oct, 2021 at 6:37 PM