Subscriptions

Fraud Risk
The Cratejoy Risk Analysis feature lowers your risk of fulfilling fraudulent transactions. If a customer is flagged that doesn't necessarily mean it is...
Mon, 1 Apr, 2019 at 6:46 PM
Gifting 3.1
With our new changes to Gifting, you can now have a Gift Sender include a Gift Recipient's address & full name, along with the gift message that yo...
Mon, 1 Apr, 2019 at 6:46 PM
If I refund a subscription, are marketplace fees refunded?
Yes. If you refund a subscriber the full box cost for an order made through the Cratejoy Marketplace, the associated marketplace fees are also refunded.
Mon, 1 Apr, 2019 at 6:46 PM
Moving Shipments and Renewal Dates
This article will walk you through the move shipment, move renewal date, and edit gift message tools within the merchant portal. Move Shipment Tool G...
Mon, 1 Apr, 2019 at 6:46 PM
Moving Subscribers to a New Product
There are a variety of reasons why a subscriber may need to be moved to a new subscription product. This guide will walk you through on how to adjust indivi...
Mon, 1 Apr, 2019 at 6:46 PM
Place Test Order on Storefront
When in test mode, you can run tests to view various billing transaction scenarios, such as a successful transaction, credit card decline, invalid credit c...
Mon, 1 Apr, 2019 at 6:46 PM
Renewing Expired Gift Subscriptions
End Subscribers are able renew expired gifts by navigating to their account page. The login page for your site can typically be found on the main landing...
Mon, 1 Apr, 2019 at 6:47 PM
Subscription Export
The shipment export gives you information about what needs to get shipped and fulfilled. The number by the field corresponds to what column # has that infor...
Mon, 1 Apr, 2019 at 6:47 PM
Subscription Handoff on the Cratejoy Marketplace
The gift recipient is the person for whom the gift was purchased. The gift sender is the person who purchased the gift. We're currently testing out ...
Mon, 1 Apr, 2019 at 6:47 PM
Using "Charge Immediately" for Subscriptions
What can the Charge Immediately Button be used for? Merchants can use the Charge Immediately Button for subscriptions that are "Active" or "...
Mon, 1 Apr, 2019 at 6:47 PM